Frequently Asked Questions
Izinkokhelo nokuphepha
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Wonke amasango okukhokha okuqondile athobela izindinganiso ezibekwe yi-PCI-DSS njengoba zilawulwa yi-PCI Security Standards Council, okuwumzamo ohlanganyelwe wemikhiqizo efana ne-Visa, MasterCard, American Express, ne-Discover.
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Yebo, siyazamukela izinkokhelo ze-inthanethi. Konke ukucubungula izinkokhelo nolwazi olubalulekile lwekhasimende kuyashesha, kulula, futhi kuvikelekile.
Funda kabanzi mayelana nendlela yokuphuma ephephile kwesitolo sethu (ixhaswe ngabakwa-Shopify) lapha .
Ukuthumela nokulethwa
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Ukuthunyelwa kwasekhaya kungathatha izinsuku zebhizinisi ezingafika kwezi-5.
Ukuthunyelwa kwamanye amazwe kungathatha izinsuku zebhizinisi ezingafika kweziyi-14.
Ngenxa yezinselele zomhlaba wonke, izikhathi zokuthumela zingaba zinde kunokuvamile. -
Amanani okuthumela angahluka kuye ngendawo yangakini futhi abalwa ekuphumeni.
Nansi imininingwane egcwele Yenqubomgomo yethu Yokuthumela Impahla . -
Yebo, sinikeza ukuthunyelwa kwamahhala kwama-oda amakhulu asekhaya. Hlola inqola ukuze ubone idili lamanje ekuthunyelweni kwamahhala..
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Yebo, sithumela imikhiqizo yethu kuwo wonke umhlaba.
Sicela uqaphele ukuthi ukuthunyelwa kwamahhala akusebenzi kuma-oda wamazwe ngamazwe nokuthi amanani okuthumela angahluka kuye ngendawo yangakini. -
Uhlu olugcwele lwazo zonke izindawo zethu zokuthumela zingatholakala lapha .
Uma izwe lakho noma isifunda singashiwongo, sicela ukhululeke ukuxhumana ukuze ubone ukuthi singakwazi yini ukucacisa imininingwane.
Iwaranti & Ukulungisa
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Yonke imikhiqizo yethu ingaphansi kokulawulwa kwekhwalithi.
Iwaranti yethu inikeza isiqinisekiso ngokumelene nezingqinamba zomkhiqizi.
Isiqinisekiso sifaka noma yikuphi ukukhiqiza, ukuklama, noma isici esibalulekile. Sicela usazise phakathi nezinyanga ezi-2 zokuqaphela noma yikuphi ukukhubazeka.
Akubandakanyi amagalelo, ukusetshenziswa okungafanele, noma ezinye izinkinga ezingabaluliwe ngenxa yokukhubazeka komkhiqizi.
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Iwaranti enwetshiwe ingangezwa emikhiqizweni yakho ngezindleko ezengeziwe.
Sicela uthinte ukuze uthole ulwazi olwengeziwe mayelana neziqinisekiso ezinwetshiwe.
Izimbuyiselo nezimbuyiselo
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Uma i-oda lihlanganisa ukuthunyelwa kwamahhala, yizindleko zokubuyisela kuphela ezisingathwa yikhasimende.
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Yebo, sinikeza imbuyiselo ephelele nengxenye.
Sicela ubuze ukuze uthole ulwazi olwengeziwe mayelana nenqubomgomo yethu Yokubuyisela Imali. -
Isicelo sokubuyiselwa imali singathunyelwa phakathi nenyanga ngemva kokwenziwa kokuthenga.
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Esimeni lapho umkhiqizo nokupakishwa kungavulwa futhi kungonakalisiwe , ufaneleka ukuthola imbuyiselo ephelele.
Esimeni lapho ukupakishwa kuvuliwe futhi umkhiqizo ususetshenzisiwe , ufanelekele ukubuyiselwa imali ingxenye.
Esimeni lapho umkhiqizo wonakele , futhi umonakalo awumboziwe iwaranti yakho, awufaneleki ukubuyiselwa imali.
Sicela uhlole Imigomo yethu Yesevisi ukuze ubone ukuthi uyakufanelekela yini ukubuyiselwa imali. -
Uma i-oda lingafaki ukuthunyelwa kwamahhala, zonke izindleko zokuthumela (kuhlanganise nokuthunyelwa kokubuyisela) zisingathwa yikhasimende.
More information
We value your satisfaction and aim to make the returns and refund process as smooth and convenient as possible.
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We will aim to keep you informed of delivery issues at all times, although these may often fall outside of our control. In the event that your order is not delivered, we will send you a new order. Alternatively, a full refund will be issued at your request.
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If you have any questions or require further assistance regarding our Returns and Refund Policy, please don't hesitate to contact us:
- Email: ondafashionclub@gmail.com