Last Updated: October 3, 2023
At Onda Fashion Club, we strive to provide our customers with high-quality fashion products and an exceptional shopping experience. We understand that sometimes, returns and refunds may be necessary due to various reasons. To ensure transparency and fairness, we have established the following Returns and Refund Policy:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original condition, and with all tags and labels intact.
1.2 Initiating a Return
- To initiate a return, click here and follow the instructions.
- Contact us at firstname.lastname@example.org if you need support.
1.3 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- We recommend using a trackable and insured shipping method to ensure your return is received by us.
2.1 Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed and credited to the original payment method used for the purchase within 3-5 business days.
2.2 Refund Exceptions
- Shipping charges, if applicable, are non-refundable.
- If the returned item shows signs of wear, damage, or is not in its original condition, we may reject the return or offer a partial refund.
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item on our website.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at email@example.com within 7 days of receiving your order. We will arrange for a return label and promptly send you a replacement item or issue a refund.
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed and shipped, we will cancel it and issue a full refund.
6. Contact Us
If you have any questions or require further assistance regarding our Returns and Refund Policy, please don't hesitate to contact us:
- Email: firstname.lastname@example.org
We value your satisfaction and aim to make the returns and refund process as smooth and convenient as possible. Thank you for shopping with Onda Fashion Club